The Ombudsman will normally only take on a complaint after you have first tried to resolve the issue with the surgery and have received a response from them. The Ombudsman believes the surgery should be given a chance to respond to your complaint and, where appropriate, try to put things right before they get involved.
Contact details:
Phone: 0345 015 4033
OR
textphone: 0300 061 4298
Helpline is open 8.30am to 5.30pm Monday to Friday. To request a call back text “call back” with your name and mobile phone number to 07624 813005
Email: [email protected]
Fax: 0300 061 4000
Write to:
The Parliamentary & Health Service Ombudsman
Millbank Tower
Millbank
London SW1P 4QP
Website: www.ombudsman.org.uk