For the Doctorstethoscope

Emergencies/Urgent Appointments

If you need to be seen the same day please telephone us as soon as possible after 8:30am. If your problem requires urgent assistance please make this clear to the Receptionist.

How does our appointment system work?

The Surgery operates an appointment system whereby patients can make an appointment by telephoning the Surgery on 01202 309 500, by calling into the Surgery in person or by using the online system. In order to try and meet demand for appointments most effectively our appointment system offers a number of different types of appointment:

  • Emergency appointments
    • These are available morning and afternoon, please ring at 8:30am for a morning emergency appointment, or at 2:00pm if you need an afternoon emergency appointment. These appointments are for urgent conditions where you need to see a doctor that day.
  • Routine appointments
    • These can be booked with whichever doctor you wish a number of weeks in advance (subject to availability of course!). You can book these appointments online if that is more convenient.
  • Next day appointments
    • hese are appointments that are available for the GPs who are working the next day. Please book these online, or telephone the surgery to book. These are available for non-urgent reasons.

All appointments are for the named patient only. Appointments are usually for ten minutes unless it is for minor Surgery or a medical examination, which takes longer. Please inform the receptionist if this is the case. Patients are also able to book a double appointment if they think they will need longer with the doctor – maybe if there is more than one issue to discuss.

If you wish to see a specific Doctor you will generally be given an appointment within seven days. If the problem is more pressing but non-urgent you may have an appointment within three working days with the next available Doctor. Appointments are available daily for those patients who wish to see a Doctor on the same day who feel that they have an urgent medical problem. In these cases patients are asked to contact the Surgery before 9 am if possible. For urgent medical problems a Doctor will always see you on the same day. However, we are unable to guarantee the Doctor of your choice.

May Bank Holiday Closures

The practice will be closed May Bank Holiday Mondays on 7th and 28th May 2018

Please submit your prescription requests in good time. You can download the Bournemouth & Poole Pharmacy Opening Hours

If you require urgent medical advice and cannot wait until the practice is open please phone NHS 111. Calls to 111 are free from landlines or mobile phones (although the mobile will require a minimum of 1p credit to be in place). There is no facility to leave messages on the practice telephone.

Alternatively, on the Bank Holiday Mondays you can go to the Boscombe and Springbourne Walk In Centre. The address is:
66-68 Palmerston Road
Opening hours are 8.00am – 8.00pm.
Please note that this is a walk-in service and patients will be seen on a first come first served basis, there are no pre-bookable appointments.

999 should still be used in an emergency, when someone is seriously injured or there is a risk to life