What to do when the Surgery is closed

Outside normal Surgery Hours the emergency cover is provided by Dorset Emergency Care Service, who will arrange for a Doctor to call you to decide whether telephone advice, going to a treatment centre or a visit is necessary. If you require urgent medical assistance which cannot wait until the surgery re-opens, please call 1-1-1. Calls to the NHS 111 service are free from both landlines and mobiles (although pay-as-you-go mobiles must have at least 1p credit). This service is for urgent medical situations – if you, or a member of your family, become ill and you are concerned. It is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions, test results etc.

The Boscombe and Springbourne Health Centre at Palmerston Road is also available weekends from 8:00am to 8:00pm. Please call them on: 01202 720 174 if you need an appointment.

Dental Out of Hours service telephone no. 0845 7010401 

Depending on the seriousness of your condition, you might also consider the following:

  • Visit a local Pharmacy (chemist). Your local paper will have details of Pharmacies which open late on weekdays and on Saturdays, Sundays and Bank Holidays.
  • www.nhs.uk – this website provides a great deal of information about common conditions and self care

If you are calling on behalf of someone else please have relevant information available, such as:

  • Address
  • Date of birth
  • Current medication
  • Name of their GP