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What to do when the Surgery is Closed

If you have a life threatening medical emergency please dial 999. 

Outside normal Surgery Hours the emergency cover is provided by Dorset Emergency Care Service, who will arrange for a Doctor to call you to decide whether telephone advice, going to a treatment centre or a visit is necessary.

If you require urgent medical assistance which cannot wait until the surgery re-opens, please call 1-1-1. Calls to the NHS 111 service are free from both landlines and mobiles (although pay-as-you-go mobiles must have at least 1p credit).

This service is for urgent medical situations – if you, or a member of your family, become ill and you are concerned. It is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions, test results etc.

The Boscombe and Springbourne Health Centre at Palmerston Road is also available weekends from 8:00am to 8:00pm. Please call them on: 01202 720 174 if you need an appointment.

Dental Out of Hours service telephone no. 0845 7010401 

Depending on the seriousness of your condition, you might also consider the following:

  • Visit a local Pharmacy (chemist). Your local paper will have details of Pharmacies which open late on weekdays and on Saturdays, Sundays and Bank Holidays.
  • www.nhs.uk – this website provides a great deal of information about common conditions and self care

If you are calling on behalf of someone else please have relevant information available, such as:

  • Address
  • Date of birth
  • Current medication
  • Name of their GP


Coronavirus Update

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

Stay at home if you have coronavirus symptoms

If you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home. Testing for coronavirus is not needed if you’re staying at home.

How long to stay at home

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible. 
Read advice about staying at home.

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service
Only call 111 if you cannot get help online.


How to avoid catching and spreading coronavirus

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