All of our GP appointments will be done via a telephone or video consultation during the C19 pandemic.

Once the GP has spoken to you on the telephone you may be invited to the surgery for a face to face appointment. We offer on-day telephone consultations Monday – Friday, please call the reception team on 01202 309500 at 8:30am for a morning telephone consultation or 2:00pm for an afternoon telephone consultation.

Please be aware that the reception team are unable able to pre-book advanced telephone appointments, you must phone on the day you wish to speak to a GP.

Face to face Nurse appointments and blood tests can be booked as normal, please contact the reception team to arrange an appointment.

Online Appointment Booking System

You can also book routine and next day appointments with a doctor through our systmonline. Please ask at reception for details. If you are a registered user of this online service, please click on the link below> You will be directed to the Logon Screen:

Please navigate to Doctor Appointments or Nurse Appointments pages for further information

Please Help Us to Help You

  • If you cannot keep your appointment – please let us know so that we can offer it to another patient. We do keep a record of all appointments that are missed. If this becomes unacceptable we will contact the individual patient to discuss our concerns.
  • If you change your name please let us know so that we can update your records.
  • If you move please let us know your new address. If it is outside our Practice area we will need to transfer your records to your new Doctor.
  • If you change your telephone number, please let us know so that we can update your records.

Staff Training Dates

The Surgery will be closed on the following dates for Staff Training Purposes:

  • TBA

Home Visits

If you are either incapacitated or too ill to come to the Surgery you may request a home visit. Please telephone before 10 am so that the Doctors can plan their rounds for the day. Be prepared to give the receptionist some indication of the nature and urgency of the problem.

If you need a Doctor IMMEDIATELY please tell the receptionist or dial 999. Please remember that a more complete and effective consultation can be done in the Surgery with the benefit of our modern equipment and help of our nursing staff. The Doctor can see several patients in the Surgery in the time it takes to make one home visit.

Fit for Work Certificate

It is not necessary to have a Doctor’s certificate until you have been absent continuously from work for seven days including weekends. After three days you must obtain a self-certificate (SC2) from your employer. If your employer insists on a private certificate for an illness of less than seven days duration then the Doctor will charge a fee. If your illness continues for more than seven days then under the NHS your GP can issue an official statement (Med3) “fit to work certificate” to confirm your illness. You can also download the SC2 Form.

The ‘fit note’ replaced the doctor’s sick note on 6 April 2010. With your employer’s support, the note may help you return to work sooner by providing more information about the effects of your illness or injury.

Coronavirus Update

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

Stay at home if you have coronavirus symptoms

If you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home. Testing for coronavirus is not needed if you’re staying at home.

How long to stay at home

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible. 
Read advice about staying at home.

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service
Only call 111 if you cannot get help online.


How to avoid catching and spreading coronavirus

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