The NHS is made up of numerous different organisations. NHS England is the organisation responsible for commissioning or purchasing primary care services (such as GPs, dentists, opticians, pharmacies etc.) on behalf of the population. You can make your complaint directly to them if you prefer.
Phone: 0300 311 2233 (Monday to Friday 8am to 6pm excluding English Bank Holidays). They will take a note of your compliant and arrange for it to be passed to the complaints manager.
Email: [email protected] with “For the attention of the complaints manager” in the subject line.
PO Box 16738