Welcome to our Website
At the Littledown Surgery we strive to provide a high standard of service for our patients. We have designed this website to help you get the most out of our Surgery by providing you with information about the way the practice is organised and the services we offer.
Wearing Masks to the Surgery
We are encouraging our patients to wear a face covering if they have one, when visiting the Surgery
Do you have a new medical problem you would like to discuss?
As you will be aware the NHS is currently dealing with the coronavirus pandemic which has drastically altered how we see patients. A concern with these new arrangements is that patients who would normally be attending to discuss symptoms are now staying away in order to allow us to focus on pandemic related healthcare.
Whilst we understand and are grateful for this, we would still encourage you to contact the surgery to discuss any new medical problems not related to the coronavirus illness. We can usually make an assessment over the telephone as to whether we can safely delay further assessments or investigations and are happy to give advice. Alternatively, it may be prudent to see you in person in which case strict infection control measures are in place in the surgery to protect both staff and patients. The aim of this is to identify and treat any more serious illnesses in a timely fashion rather than allow problems to worsen before the end of the social distancing period.
Further good advice about symptoms is available through the NHS website www.nhs.uk and you can also find relevant help here on our website.
Coronavirus Update: 17 March 2020
Due to the outbreak of COVID-19 we will not be able to book face to face GP appointments in the first instance. Instead, the doctor will phone you first before asking you to come to the surgery if that is required.
Nurses appointments for immunisations, urgent blood tests, smears, dressings and urgent ECGs are carrying on as normal, but if you have symptoms of fever or a new cough then please call the surgery on 01202309500 before coming for your appointment, and we will advise you. Long term condition reviews and pill checks are being done over the phone, and appointments for NHS Healthchecks, New Patient Checks, Ear Syringing and routine blood tests are being postponed.
Appointments are currently unavailable to be booked via online services. You will still be able to request medication, view your record and cancel appointments.
If you already have a routine GP appointment booked, the surgery will contact you to advise you further.
We understand that this may be disappointing, but we are doing our best to protect both our patients and our staff so that we can continue to provide an essential service to you all.
Click here for a Patient Information Letter 17 March 2020
Staff Training Dates
The Surgery will be closed on the following dates for Staff Training Purposes:
- Tuesday 14 April 2020 - 13:30 - 16:30
- Wednesday 24 June 2020 - 15:30 - 18:30
- Wednesday 01 July 2020 15:30 - 18:30
- Thursday 03 September 2020 - 13:30 - 16:30
- Thursday 08 October 2020 - 15:30 - 18:30
- Tuesday 15 December 2020 - 15:30 - 18:30
- Thursday 14 January 2021 - 15:30 - 18:30
- Wednesday 10 March 2021 - 15:30 - 18:30
We now have a Littledown Surgery Facebook page!! Follow us to receive updates and news on the practice and other health issues.
Surgery Opening Hours
The Surgery is open from 08:30am to 6:30pm Monday to Friday. The telephones are diverted to the Out of Hours Services between 1:00 - 2:00pm every day, but the front door is almost always open if you need to pop in for something.
We also offer an evening Clinic, usually on a Monday which offers appointments from 6:30pm to 8:30pm.
Improved Access to General Practice Services
To help improve access to appointments for our patients, in particular during evenings and at weekends, you may be offered an appointment at the Urgent Treatment Centre at Royal Bournemouth Hospital. If you would like one of these appointments, please speak to reception who can arrange this for you.
It may be necessary for us to offer you an appointment at the Urgent Treatment Centre between Monday and Friday during our normal opening hours if we have no available appointments in the practice. Out of hours you can also call 111 where a triage process will determine whether an appointment is needed before directing you to the most appropriate service.
Appointments at the Urgent Treatment Centre are pre-bookable (unlike A&E) so waiting times following your arrival are similar to being seen in the practice.
The Urgent Treatment Centre is located close to the entrance to A&E, and is clearly signposted.
We try and accommodate the needs of all patients, including providing a parking space near the door for disabled drivers. We also have access to the Surgery without steps, and a portable hearing loop that is available for use in Reception, the Consulting Rooms or the Treatment Room. Please ask if this would be useful.
Newly Registered Patients
There is a carers group in the practice and we hold coffee mornings at the surgery every couple of months. You will be able to meet other people who are looking after somebody and talk to our carers lead, Angie Ford. For more information navigate to our Carers Page.
Blood Tests at the Surgery
Click here for information on who can have blood tests at the surgery, and also our New Health Coach based at the practice.
Our next Carers Coffee Morning, date to be confirmed. Please come along if you look after someone who can't manage on their own.